Paytm, operated by One 97 Communications Ltd, has rolled out its next-generation flagship app, marking one of the company’s most ambitious product revamps to date. The all-new app integrates AI intelligence, savings incentives, privacy tools, and global accessibility, turning everyday transactions into smarter, data-driven experiences.
The company calls this upgrade a major leap toward AI-first payments, focusing on user convenience, financial awareness, and a cleaner interface designed to simplify money management. The app introduces over 15 new features aimed at both individual users and merchants, while also making Paytm accessible to Non-Resident Indians (NRIs) across 12 countries.
Smarter AI for Daily Finances
At the heart of this update lies Paytm’s AI-driven assistant, designed to help users understand their spending and manage finances effortlessly. The system analyses transaction histories and auto-categorises expenses into shopping, travel, utilities, and bills. Instead of manually tracking payments across multiple bank accounts, the AI presents a unified and tagged overview of every balance.
One standout feature is the AI-powered balance history, which consolidates all UPI-linked bank accounts into a single view, offering real-time visibility of total funds across different banks. This feature is particularly valuable for users juggling multiple accounts for personal and business needs.
Similarly, the monthly spend insights section automatically classifies expenditures and helps users identify areas where they can save. For professionals and small-business owners, this acts as a built-in financial planner, streamlining what used to require multiple budgeting apps.
Digital Gold Rewards for Every Transaction
To make daily spending more rewarding, Paytm has introduced Gold Coins, a digital savings feature that converts every transaction into a micro-savings opportunity. With each payment, users earn small portions of digital gold that can be accumulated and redeemed later.
Explaining the motivation behind this innovation, Vijay Shekhar Sharma, Founder and CEO of Paytm, said:
“We are giving gold coins on every payment, redeemable into real digital gold, so that every Paytm payment becomes a golden one. Built in India for every Indian, this is our next step in making payments truly smarter.”
The idea blends savings and spending into a single seamless flow — encouraging responsible financial behaviour while improving user engagement. For Paytm, this mechanism also builds long-term loyalty, tying frequent transactions to tangible rewards.
New Privacy and Control Features
Recognising growing user concerns around privacy, the app adds several data-control and discretion features. The new ‘Hide Payments’ option allows users to conceal selected transactions from their payment history. Whether it’s for personal discretion, shared device safety, or simply cleaning up records, the option offers more privacy control than ever before.
Additionally, users can now download UPI statements in Excel or PDF formats, search payments by name, category, or date, and use an in-app calculator for quick totals — small but meaningful improvements for everyday users.
Another thoughtful addition, Magic Paste, automatically recognises and fills bank and IFSC details copied from messages or WhatsApp chats, making fund transfers faster and error-free.
For professionals such as doctors, trainers, and small merchants, Paytm has added a Receive Money widget that enables quick payments directly from the home screen. This one-tap collection system eliminates friction in payment processing during busy hours.
UX Enhancements and Creative Additions
The updated interface also introduces a more visually dynamic scanner, improved recognition angles, auto flashlight activation, and a pinch-to-zoom option for scanning distant QR codes. The aim is to deliver a smoother and more intuitive payment experience.
Adding a layer of fun, the new Paytm Playback feature transforms recent spending patterns into AI-generated rap songs — merging financial awareness with entertainment. This light-hearted element reinforces Paytm’s strategy to make financial management engaging rather than purely transactional.
Expanding Access for Global Users
In a significant update for NRIs, Paytm now allows users in 12 countries to link international numbers with their NRE or NRO bank accounts, enabling UPI payments in Indian rupees. This makes it easier for Indian expatriates to conduct transactions, send money, or pay local bills without relying on third-party channels.
This expansion reflects Paytm’s global ambitions — to make UPI more accessible to Indian-origin users abroad while reinforcing its leadership in digital payments.
Benefits for Consumers and Merchants
For consumers, Paytm’s AI-based tools mean better visibility and control over finances. Features like automated expense categorisation, multi-bank balance views, and privacy options make the app more functional and personalised.
For merchants and small businesses, faster money collection, contact-based quick payments, and enhanced search tools reduce operational friction. Combined with AI insights, these upgrades could help merchants optimise transactions, analyse patterns, and improve cash flow predictability.
Challenges and Opportunities Ahead
While the AI-first design promises smarter insights, execution will be key. Accuracy in expense tagging and transparent privacy settings will determine long-term trust. Reward clarity and easy redemption of Gold Coins are also critical for sustained engagement.
Still, the redesigned Paytm app strikes a balance between utility and playfulness, focusing on time-saving features and intelligent automation. If successful, this update could shift Paytm from being a simple payments app to becoming a daily finance assistant — one that makes transactions insightful, secure, and rewarding.
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